Nitro Pro 11 [x5]
includes five separate Nitro Pro 11 licenses
Platform
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Frequently Asked Questions
Find quick answers to the most common questions about our services and platform
How Do I Order Software?
What Is The Extended Download Option?
How Do I Access My Order, After Ordering?
Why Are Some Prices Dynamic?
Why Was My Card Declined?
In most instances this will be due to fraud protection from your credit card provider. Most card companies require you to signup to "3D Secure" which will send a 6-digit code to your mobile phone and/or your email address to make sure it's you placing the order. This was designed to help prevent against online fraud, so card companies make sure you are the person paying for your goods by authenticating the transaction.
Although you have protection when you purchase goods, online, through your credit card, your company may decline a large order or an order made through an online store for the first time. If your card is declined, we suggest you speak with your card provider and/or your bank. You can also pay through PayPal, Google Pay, Apple Pay, wire transfer or other payment formats.
Can I Ask For A Refund?
We strongly suggest you download and test trial software before placing your order. Trial software is provided to enable you to determine whether it's applicable for your system and meets your requirements. Once you are happy with your trial software, place an order. Digital downloadable software often cannot be refunded unless the order was placed in error and the order remains completely unused.
Activated software cannot be refunded as the code becomes the property of the customer and cannot be resold or reused. If you ordered in error or there is another problem with your order, contact PayPro directly for a refund.
Who Keeps My Order Information?
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